Frequently Asked Questions

Order online through our Order Pad in under a minute — no login needed. Or call 07 5450 7733, WhatsApp your order, email info@runwayfasteners.com.au, or drop in at 14 Runway Dr, Marcoola.

Yes. The Order Pad lets you search our stocked range, add quantities, and send your order straight to our counter team — no account or login required. We confirm every order by reply. Order by 12pm for same-day Sunshine Coast delivery.

Yes. WhatsApp your order to 07 5450 7733. Send a photo of what you need or a list — we'll confirm and have it ready.

Yes. Send us a list or plans and we will turn around a quote within 30 minutes for standard items. For larger or specialist projects, we will have it to you same day.

Yes. Free delivery anywhere on the Sunshine Coast for trade account holders. Order by 12pm for same-day Sunshine Coast delivery. Outside the Coast? We can arrange courier delivery — freight confirmed with your order.

We cover the entire Sunshine Coast — from Caloundra to Noosa, inland to Nambour and the hinterland. If you're on the Coast, we deliver to you.

Fill out our trade account application form or give us a call. 30-day credit terms are available for trade customers — your specific terms are confirmed on approval of your credit application.

Credit terms (typically 30 days) for approved trade accounts, confirmed with your account approval. We also accept cash, EFTPOS, and credit card at the counter.

Yes. We carry a full range of 304 and 316 stainless steel fasteners including bi-metal decking screws, marine-grade bolts, joist hangers, and structural connectors. We specialise in coastal applications.

It depends on your distance from the coast and exposure conditions. Within 1km of the coast, you generally need Class 4 or higher. We'll help you select the right corrosion class for your specific job — that's what we do.

We are trade-focused — built for builders, contractors, and tradespeople. If you are working on a project and need fasteners, we are here to help regardless of whether you have an account.

Yes. We stock fasteners compliant with AS 3566 corrosion zone classifications. We can advise on the correct class for your application and provide documentation when required.

Yes. We stay across the latest NCC requirements as they relate to fasteners and structural connections. If you need guidance on compliant fastener selection, we are here to help.

14-day returns on standard stock items, full refund, no hassle. Items must be in original packaging and resaleable condition. Custom orders and cut-to-length products are non-returnable.

It happens. Bring it back within 14 days in original packaging and we will swap it out or refund you. We would rather help you get the right product than have the wrong one sitting on your shelf.